A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
Chatbot Become a Big Deal, because:
- Extensive dan faster customer assistance
- Always available customer support
- Proactive customer outreach
- Cost Saving